Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how dk3333 ("dk3333", "we", "us", "our") collects, uses, stores, shares, and protects personal information obtained from users ("you", "your", "Player") of the dk3333 website located at https://dk3333.club and all associated services, mobile interfaces, and customer support channels (collectively, the "Platform").

dk3333 takes your privacy seriously. We are committed to handling your personal data with transparency, integrity, and care. This Policy is written in plain language so that you can clearly understand your rights and our obligations without needing a legal background to do so.

By registering an account on dk3333, making a deposit, using any feature of the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact our support team to close your account.

This Policy should be read alongside our Terms & Conditions, which govern the overall legal relationship between you and dk3333.

2. Data Controller

For the purposes of this Privacy Policy, dk3333 acts as the data controller — that is, the entity that determines the purposes and means by which your personal data is processed. All enquiries relating to data protection and privacy may be directed to our support team using the contact details provided in Section 14 of this Policy.

3 . Data We Collect

dk3333 collects the following categories of personal data from players and visitors to the Platform:

3.1 Identity Data

This includes your full legal name, date of birth, gender, and nationality. This information is collected at registration and during any subsequent identity verification (KYC) process. It is used to confirm that you meet our eligibility requirements and to comply with anti-money laundering obligations.

3.2 Contact Data

This includes your email address, mobile phone number, and residential address (including city, district, and postcode). Contact data is used to communicate with you about your account, process your transactions, and deliver service-related notifications.

3.3 Financial Data

This includes details of the payment methods you use — such as your bKash, Nagad, Rocket, or Upay mobile wallet numbers, bank account details (where applicable), and the last four digits of any Visa or Mastercard used. Full card numbers are never stored on dk3333 servers; payment processing is handled by certified third-party payment processors operating under their own data security standards.

3.4 Transaction Data

This includes records of all deposits, withdrawals, bonus credits, wagers placed, and game results associated with your account. Transaction data is retained as part of our legal and regulatory obligations and is used for account reconciliation and dispute resolution.

3.5 Technical Data

This includes your IP address, browser type and version, operating system, device identifiers, time zone setting, language preferences, and access logs. Technical data is collected automatically when you visit or use the Platform and is used for security monitoring, fraud prevention, and service optimisation.

3.6 Usage Data

This includes information about how you interact with the Platform: pages visited, games played, session durations, betting patterns, feature usage, and navigation paths. Usage data helps dk3333 understand player behaviour in aggregate and improve the overall experience.

3.7 Communications Data

This includes records of correspondence you have with dk3333 through live chat, email, or any other support channel. We retain communications to resolve disputes, improve our support quality, and maintain an accurate record of your interactions with us.

3.8 Verification Documents

When required for KYC or enhanced due diligence, we may collect copies of government-issued photo identification (National ID card, passport, or driving licence), proof of address documents, and payment method verification evidence. These documents are processed securely and retained only for as long as legally required.

4. How We Collect Your Data

dk3333 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated technologies: Cookies, web beacons, server logs, and similar tracking technologies that operate automatically when you access the Platform. See Section 8 for full details on our cookie practices.
• Third-party sources: Identity verification agencies, fraud prevention services, payment processors, and credit reference agencies may provide us with supplementary data to verify your identity or assess risk. We only work with reputable, certified partners.
• Public sources: In limited circumstances, dk3333 may reference publicly available information to verify details you have provided, particularly during enhanced due diligence procedures.

5. How We Use Your Data

dk3333 uses the personal data it holds about you for the following purposes:

Purpose	Data Categories Used
Account registration and management	Identity, Contact
Identity verification (KYC)	Identity, Verification Documents
Processing deposits and withdrawals	Financial, Transaction, Technical
Providing gaming and betting services	Identity, Usage, Transaction
Fraud detection and prevention	Identity, Technical, Financial, Transaction
Anti-money laundering compliance	Identity, Financial, Transaction, Verification Documents
Customer support and dispute resolution	Identity, Contact, Communications, Transaction
Responsible gaming monitoring	Usage, Transaction
Sending service notifications	Contact
Sending promotional communications (with consent)	Contact, Usage
Platform improvement and analytics	Usage, Technical (aggregated and anonymised)
Legal and regulatory compliance	All categories as required

6. Legal Basis for Processing

dk3333 processes your personal data under the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, certain cookies, and any other processing activity where we have expressly sought and obtained your consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Data

dk3333 does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances and only to the extent strictly necessary:

7.1 Payment Processors

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, Mastercard, and other supported payment methods, we share the minimum necessary financial data with certified payment processing partners. These partners are contractually bound to process data solely for the purpose of completing your transaction.

7.2 Identity Verification Partners

To fulfil our KYC obligations, we may share identity data and verification documents with accredited third-party identity verification service providers. These providers are required to maintain data security standards equivalent to or higher than our own.

7.3 Game Content Providers

Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data necessary to operate their game software within the dk3333 Platform. No personally identifiable information beyond what is technically required is shared with game providers.

7.4 Fraud Prevention & Security Services

To protect the integrity of the Platform and our players, we may share technical and transactional data with fraud prevention services, cybersecurity firms, and related agencies. This is done solely to identify and prevent fraudulent or illegal activity.

7.5 Legal & Regulatory Authorities

dk3333 may be required by law to disclose personal data to governmental authorities, law enforcement agencies, or regulators. We will only do so when legally compelled, and where possible we will notify you of such a disclosure in advance, unless prohibited from doing so by law.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the dk3333 business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

8. Cookies & Tracking Technologies

dk3333 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session security, and gather anonymous analytics data that helps us improve the user experience.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cannot be disabled without preventing access to core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options. Disabling these may affect your experience but will not prevent Platform access.
• Analytics Cookies: Collect aggregated, anonymised data about how visitors use the Platform. This helps dk3333 identify popular features, detect errors, and plan improvements. No personally identifiable information is captured through analytics cookies.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and Platform usage, where you have consented to receive marketing communications. You may opt out at any time.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your account and using the Platform. For detailed guidance on cookie management, refer to your browser's help documentation.

9. Data Security

dk3333 implements a layered approach to data security designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• Encryption at rest for sensitive data fields including passwords, financial identifiers, and verification documents stored in our databases.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Staff with access to personal data undergo regular training and are bound by confidentiality obligations.
• Multi-factor authentication requirements for internal administrative access to production systems.
• Regular security audits and vulnerability assessments conducted by independent security professionals.
• Intrusion detection systems that monitor platform infrastructure around the clock for suspicious activity.

While dk3333 takes every reasonable precaution to secure your data, no system is completely immune to risk. In the event of a data breach that poses a risk to your rights and freedoms, dk3333 will notify affected players promptly in accordance with applicable data protection principles.

10. Data Retention

dk3333 retains personal data only for as long as is necessary for the purposes outlined in this Policy or as required by applicable law. The following general retention guidelines apply:

• Active account data: Retained for the lifetime of your account plus a minimum of five years following account closure, in compliance with financial record-keeping and anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC and verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support communications: Retained for a minimum of two years from the date of last interaction.
• Technical and usage data: Retained in anonymised or aggregated form for up to two years; personally identifiable technical logs are deleted or anonymised within 12 months.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance with your request.

When personal data reaches the end of its applicable retention period, dk3333 will securely delete or irreversibly anonymise it so that it can no longer be linked back to any individual.

11. Your Rights

As a user of the dk3333 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details provided in Section 14.

• Right of Access: You may request a copy of the personal data dk3333 holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit the way we use your data in certain circumstances, for example while a dispute is being investigated.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before the withdrawal.

dk3333 will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect your data from unauthorised access.

12. Children's Privacy

The dk3333 Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has provided personal information to dk3333, please contact us immediately at [email protected] and we will take prompt steps to delete that information and close the account.

dk3333 employs age verification procedures at registration and reserves the right to request documentary proof of age at any time. Accounts found to belong to individuals under the age of 18 will be closed without delay and any funds held will be returned after identity verification of the account holder.

13. Updates to This Privacy Policy

dk3333 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email and display a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is always displayed at the top of this document.

Your continued use of the dk3333 Platform after any update to this Policy constitutes your acknowledgment of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way dk3333 handles your personal data, please reach out to our support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the dk3333 Platform
• Response Time: Average 2–5 minutes via live chat; email responses within 24 hours
• Operating Hours: 24/7 (Bangladesh Standard Time, UTC+6)

Our team includes agents fluent in both English and Bengali who are trained to handle all privacy-related enquiries with confidentiality and professionalism. We are committed to resolving any data protection concern promptly and fairly.